Shipping Policy

SHIPPING POLICY

Is Shipping Free?

YES!, We have Free Worldwide Shipping!

How long will it take my order to arrive?

We select only the highest quality goods from around the world, therefore the delivery time may take at least 2-4 weeks to arrive depending on the location. 

We ship our amazing goods to over 200 countries(USA, United Kingdom, Australia, Canada, Malaysia, India, Indonesia, Philippines, UAE, Saudi Arabia, Brazil, Singapore, France, Spain, Germany, Belgium etc..)

Some Typical Locations:

 

  1. USA - 2-3 business weeks
  2. UK - 3-5 business weeks
  3. Australia - 2-3 business weeks
  4. Canada - 3-4 business weeks
  5. Philippines - 5-7 business weeks
  6. Malaysia - 3-5 business weeks
  7. India - 3-4 business weeks
  8. Indonesia - 4-5 business weeks

 

The above rates are excluding processing time.

**Also note that any shipping time stated on our website are estimates only.Postal and shipping services are not infallible and therefore may lead to unexpected delays.We request you to allow some extra time for delays caused due to the carrier, location, customs, holidays, weather as they are not in our control.

Don't worry, We will be informing you the details on every step of the way from order placement to delivery.

 

Track Your Order

The Tracking ID will be sent to you via email approximately 10 business days after shipment(may take longer depending on location).
After receiving this ID you will be able to track your item online.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

For any further queries regarding shipping, kindly send us a mail at support@zexkart.com